We want every purchase to be a positive experience. If a product does not work out for you, this policy explains the general conditions that may apply to a return or refund.
Return Window
Return requests should generally be submitted within 30 days after the product has been delivered.
A different return period may apply to specific products or where required by applicable law.
Return Conditions
For a return to be accepted, the product should generally:
- Be in substantially its original condition
- Not have been used beyond reasonable inspection
- Not show damage caused by misuse or improper handling
- Include original packaging where applicable
- Include accessories, parts, and other supplied items
- Be associated with a valid order
Additional requirements may apply depending on the product.
Items With Special Return Restrictions
Certain products may have limited or no return eligibility due to their characteristics.
Examples may include personalized products, customized items, hygiene-sensitive goods, opened products that cannot reasonably be resold, or products specifically identified as final sale.
Any applicable restrictions may be stated before purchase.
How to Submit a Return Request
Please contact customer support before sending an item back.
Include the order information and relevant details about the product you wish to return.
Depending on the circumstances, you may be asked to provide photographs or other information.
If the return is approved, you will receive the applicable return instructions.
Return Shipping
For returns requested because of preference or change of mind, return shipping costs may be the responsibility of the customer.
If an item is defective, damaged, or incorrectly supplied, different arrangements may apply.
Original shipping charges are generally not refundable where permitted by applicable law.
Refunds
Once a returned product is received, it may be inspected to confirm that it satisfies the applicable return requirements.
Approved refunds will normally be issued to the original payment method.
The time required for a refund to appear in an account depends on the payment provider and financial institution.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact customer support promptly.
We may request photographs, order information, packaging details, or other evidence to help determine the appropriate resolution.
Exchanges
If an exchange is requested, availability will depend on the product and current inventory.
If a replacement is unavailable, another appropriate solution may be offered where applicable.
Consumer Protection
Nothing in this policy is intended to restrict any rights or remedies that cannot be excluded under applicable consumer protection laws.